Firstly, directly contact the organisation they are claiming to be. Ask if they have messaged you from a different number. If they haven’t and you haven’t yet sent any personal or private information to the scammer, you should block and report the scammer.
Never directly respond to the scammer. They may sell your details to other scammers who will bombard you with spam messages or calls.
If you have received the scam text message, forward it to 7726. This is a free service that will report the message to your mobile phone provider. If possible, note the number the scammer is contacting you from and any other information, such the landing page or text link. If you can, take a screenshot – this will be helpful information to include when reporting the scammer. It is recommended that you report the scam to the National Cyber Security Centre (NCSC) to help them understand how and where the scam is spreading.
If you have already given the scammer information, here are next steps you can take: